Service Policy

At Hudabeautytopsale, our customers are at the heart of everything we do. We are committed to providing you with an outstanding shopping experience, from browsing to delivery and beyond. This policy outlines our promise to you regarding service, support, and satisfaction.

1. Our Commitment to You

·       Friendly & Knowledgeable Support: Our customer service team is here to assist you with any questions about products, orders, or our website. We aim to be helpful, patient, and informative.

·       Timely Responses: We strive to respond to all email inquiries sent to [email protected] within 24-48 hours during business days (Monday-Friday, 9 AM - 6 PM EST).

·       Transparency: We provide clear information about our products, pricing, shipping, and policies on our website.

2. Order Support

·       Order Confirmation: You will receive an email confirmation immediately after placing your order.

·       Order Tracking: Once your order ships, you will receive a shipping confirmation email with a tracking number (where available) so you can follow your package’s journey.

·       Order Changes/Cancellations: Please contact us immediately if you need to modify or cancel an order. We will process your request if the order has not yet entered the shipping fulfillment stage.

3. Shipping & Delivery

·       Please refer to our dedicated Shipping Policy page for detailed information on processing times, shipping methods, delivery estimates, and shipping areas.

4. Returns, Exchanges & Refunds

·       Your satisfaction is our priority. For full details on eligibility, timeframes, and the process for returns, exchanges, or refunds, please visit our Return & Refund Policy page.

5. Product & Quality Assurance

·       We guarantee that all products sold on Hudabeautytopsale are 100% authentic and sourced from authorized suppliers or brands.

·       Products are stored in our warehouse under appropriate conditions to ensure quality.

·       If you receive a product that is damaged, defective, or incorrect, please contact us immediately with your order number and photos of the issue. We will gladly resolve it for you.

6. Privacy & Security

·       We protect your personal information with robust security measures. For details on how we collect, use, and safeguard your data, please read our Privacy Policy.

7. Feedback & Continuous Improvement

·       We value your feedback! It helps us improve our products, services, and your overall experience. You can share your thoughts with us at any time via our contact email.

How to Contact Us
The best and fastest way to reach our Customer Care team is via email:
Email: [email protected]

Please include your order number (if applicable) and a detailed description of your inquiry to help us assist you promptly.

Thank you for trusting Hudabeautytopsale with your beauty needs. We are honored to serve you!